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These policies are current for all bookings and supersede any terms & conditions otherwise implied or made, except in writing with reference to these conditions.

Cancellation Policy:

The booking of accommodation is a contract between our two parties. Cedarwood Lakeside Motel & Conference Venue will provide the accommodation and services described and agreed. The guest undertakes to pay for the accommodation booked unless cancelled by them in accordance with the following cancellation policy.

Basic Outline of Policy

PRE PAY rates are charged at time of booking and are NON-REFUNDABLE. Dates of booking may be changed with more than 72 hours notice however there may be an applicable tariff increase. New dates must be within 6 months of original booking.

FLEXI STAY bookings can be cancelled.Your booking will be charged at the time of check in.

If you cancel a FLEXI STAY booking more than 48 hours before your due arrival, there is no charge.
If you cancel within the 48 hour period, there may be a charge. If you fail to arrive for your booking, you will be liable for the full booking cost. For bookings of 5 nights or more, a 25% deposit will be charged at the time of booking and these bookings attract a 7 day cancellation policy.

Below is the legal version and should be read in conjunction with the summary above.

Only valid MasterCard or Visa credit card details are suitable to secure any reservations, Debit Cards are not accepted as guarantee for a reservation however are accepted as a method of payment.

Cancellation Policy as it pertains to individuals:

a.      For stays of 4 nights or less – if you cancel or amend your booking more than 48 hours before midday of your expected day of arrival there is no fee payable, for bookings of 5 nights or more the cancellation period is 7 days.

b.      If you cancel your booking within the 48 hour period before midday of your expected day of arrival, Cedarwood Lakeside Motel & Conference Venue reserves the right to incur a cancellation charge of one (1) night’s accommodation, for stays of 5 nights or more, your deposit will be retained.

c.      If you shorten your stay or decide to leave earlier than the specified departure date, Cedarwood Lakeside Motel & Conference Venue reserves the right to charge you the full amount of your original booking.

d.      If you have issued your Credit Card details as a means of reserving the room and no deposit has been given or taken, and, section b. above applies, then Cedarwood Lakeside Motel & Conference Venue reserves the right to charge your Credit Card for the expected cost of the room booked by you.

e.      If you have paid a deposit by cheque, cash, credit card or any other means and you cancel on the day you are due to arrive or there is no prior notification of cancellation and you fail to arrive, then Cedarwood Lakeside Motel & Conference Venue reserves the right to retain the deposit paid. In cases where the deposit does not cover the actual loss incurred, Cedarwood Lakeside Motel & Conference Venue reserves the right to issue an invoice for the balance and/or charge the credit card provided.

f.        If you have issued your Credit Card details as a means of reserving the room and no deposit has been given or taken, and you cancel on the day you are due to arrive or there is no prior notification of cancellation and you fail to arrive, then Cedarwood Lakeside Motel & Conference Venue reserves the right to charge your Credit Card for the full amount of the expected room cost.

g.      In all situations described above, where a deposit has not been paid and credit card details have not been issued, Cedarwood Lakeside Motel & Conference Venue reserves the right to issue an invoice for the appropriate amount.

Cancellation Policy as it pertains to Group Bookings:

A Group Booking is defined as a booking made by the same party of more than two separate units irrespective of the number of guests in each unit.

Note: Group Bookings of 8 units or more require at least 90 days notice of cancellation otherwise your deposit will be non refundable.

a. If you cancel your booking more than 28 Days before midday of your expected day of arrival a full refund of any deposit paid will be forwarded to you.

b. If you cancel your booking within the 28 Day period before midday of your expected day of arrival your deposit will be non refundable.

c. If you have issued your Credit Card details as a means of reserving the rooms and no deposit has been given or taken, and, section b. above applies, then Cedarwood Lakeside Motel & Conference Venue reserves the right to charge your Credit Card for the amount of the deposit.

d. If you have paid a deposit by cheque, cash, credit card or any other means and you cancel on the day you are due to arrive or there is no prior notification of cancellation and you fail to arrive, then Cedarwood Lakeside Motel & Conference Venue reserves the right to retain the deposit paid and further charge you for the full amount of the expected rate of the rooms booked by you.

e. In all situations described above, where a deposit has not been paid and credit card details have not been issued, Cedarwood Lakeside Motel & Conference Venue reserves the right to issue an invoice for the appropriate amount.

Deposit

A 25% deposit will be required for all group bookings, this will be payable upon the date stated on your confirmation.

Check In-Out

Check-in is available from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Early check-in and/or check-out is strictly by arrangement only.

Payment

Payment for all accommodation must be made in full on or before the day of arrival. Any extra charges are to be paid for on the day of departure (if not already done so). Overdue/recovery charges may be made if your account is not paid on time. Groups and sports team’s special conditions for payment will be advised.

Visitors

Any damage to the room or property may be charged, plus a charge for any resultant loss of income if applicable.

Smoking

Cedarwood Lakeside Motel & Conference Venue is a NON-SMOKING establishment. Please smoke outside.

Odours

Cooking of odoriferous foods (i.e. fried food, fish & some ethnic foods) is not encouraged in the motel units. Charges may apply for extra cleaning and deodorizing.

Damage & Behaviour

a. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property.
b. All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour resulting in loss of income to Cedarwood Lakeside Motel & Conference Venue will be charged to the registered guest.
c. BBQ Usage – You are welcome to use the BBQ’s provided, please be considerate to our other guests by cleaning after use.